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privacy policy


Here at FNQ Food Incubator, we take your privacy seriously.


We're committed to protecting the privacy of any personal data you give us and we’ll be sure to comply with all applicable data protection legislation. 


Please take the time to read this Privacy Policy as it is important for you to know how we collect and use your data as part of your use of (the “Site”). This Privacy Policy explains how we collect, use and store the personal data you provide to us. 'Personal data' is data that relates to you and that identifies or can be used to identify you – this might be your name or email address, or other digital identifiers relating to you, such as cookies, IP addresses or logs.


This Privacy Policy may change from time to time and, if it does, the most up-to-date version will be available on the Site.

Our Philosophy

We have a philosophy here about the way we use the data you share with us and the way we communicate with you. If you hear from us, we will always aim to be respectful, relevant and appropriate. If at any time you don’t feel we’ve lived up to our philosophy, please let us know straight away by getting in touch with us via email or phone.


We are proud to give you access to the Site and related services. In return, we may collect, use and share your personal data. We will only use your personal data for our purposes in a manner permitted by relevant data protection legislation, which may include:


  • where necessary to provide the Site and its features available and in order to give you the best user experience;

  • where we are under a contractual or legal obligation to do so;

  • for our legitimate interests;

  • as is necessary to progress any application you make; or

  • when you have explicitly consented (for example, by actively signing up to receive our newsletter).


By “legitimate interests”, we mean our interests in managing the Site and our relationship with you. We will make sure that we take into account any potential impact that such use may have on you. Our legitimate interests will not automatically override your interests and we won’t use your information if we feel that your interests override ours (unless, of course, you provide your consent or we have a contractual or legal obligation to use your information in that way). If you have any questions or concerns, please contact us using the details set out in the “Talk to us” section below.


This statement explains our privacy and data protection practices. When you use the Site, some information is automatically retrieved by your browser if you choose to accept cookies. This is not used to identify any individual user or passed on to any third party.



What information is collected about you and how is it collected?

We may collect personal data about you (including your name, address, telephone number, email address) from:

you; we collect information (including personal data) mainly when you sign up to: (i) any of our programs (; (ii) our newsletter; or (iii) our mailing list, when you provide us with information within the Site and when you use products and services made available on the Site.

For example, we may collect and receive personal data when you:

  • Apply for one of our programs;

  • Acquire a ticket to one of our events;

  • Visit the Site (through a cookie);

  • Enter any promotions, competitions or prize draws through one of our services;

  • Update your account or personal data;

  • Provide information in connection with the mentoring scheme; or

  • Sign up to our newsletter.

Will we use your information in marketing?

Once you have given your consent to marketing, we may display offers, promotions, products or services on the Site which we think will interest you based upon the information we collect from your cookies. We will keep your contact details for marketing purposes or pass your contact details to third parties (for example, FNQ Food Incubator's corporate partners) for as long as we have your consent to do so or until you tell us that you no longer wish to receive marketing materials by email, post or telephone. You may withdraw your consent to direct marketing by any means and at any time by contacting us using any of the methods detailed in the “Talk to us” section below. You can also unsubscribe from the newsletter by clicking on the 'unsubscribe' link included at the bottom of the relevant email.

How else will we use your information?

We may also use your information (including personal data) for the following purposes:


  • to help us make the Site available to you and to help us provide related services to you (please see the "Will we share your information with anyone else?" section below for more information);

  • to make the Site more relevant for you and our other visitors. This includes sometimes requesting personal data from you to help us run and develop our website and related services;

  • to carry out occasional surveys and to analyse our user base — ultimately we want to ensure that the Site provides everything that you — our audience — is looking for;

  • to respond to your questions and customer service queries;

  • to carry out research, analysis and write reports to understand our Site and how to make it better;

  • to check whether you are eligible for a competition and to contact you if you win;

  • to comply with the law;

  • as we feel is necessary to prevent illegal activity or to protect our interests.


We will keep records of any agreements you enter into with us or services or products you receive for up to six years, save to the extent that we are required to hold records for a longer period in order to comply with applicable law. This is so that we can comply with our legal and regulatory obligations and respond to any complaints or disputes that may arise in that period. Please see the "How long do we keep hold of the information?" section below for our retention policy for personal data.



How long will we keep hold of your information?

There are certain reasons that we have to keep hold of some of your information (including personal data). Naturally, we keep your information while you are registered with us but we also keep some information after you've stopped working with us, though only for as long as we need it. How long we keep it depends very much on the type of information we are holding and the purpose for which we need it (as well as complying with our legal obligations).

You can request that we delete your personal data at any time.


Will we share your information with anyone else?

We may share your information only if:


  • you specifically request us to;

  • we are required to do so to comply with a contractual obligation or legal requirement or with the directions of the courts or other authorities;

  • we feel it is reasonably necessary to prevent illegal activity or to protect our interests;

  • we feel that other FNQ Food Incubator entities’ products and services may interest you; or

  • it helps our trusted third party service providers to provide and improve our service to you or to carry out surveys and user analysis to understand your needs and preferences, please see the table of our trusted third party advisors below. We require these service providers to keep your personal data safe and secure. These trusted third parties would only be permitted to use your personal data for the purposes we specify.

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